Integrated Program Manager

Posted: September 29, 2020

Download .PDF

For those who want to invent the future of health care, here's your opportunity. Optimum Physician Alliance is going beyond basic care to create and support health programs integrated across the entire continuum of care.  We are currently looking for an Integrated Program Manager for our Integrated Care/for Kids (InC/K) Program.

InC/K’s mission is to increase access to quality mental health care through integration into primary care. We are embedded in large pediatric and adult primary care practices throughout WNY, helping children, adults, and families connect with community mental health services, access “just in time” mental health treatment by our integrated care therapists and psychiatrists in the primary care setting, and educating our primary care colleagues to better manage minor to moderate mental health conditions in primary care settings.

Job Summary:  The Integrated Program Manager will work in collaboration with primary care practices, providing care coordination, service linkages and program administration and support for children, adults and families requiring mental health or behavioral health services in the WNY area.

Key Responsibilities:

  • In collaboration with a functional multidisciplinary team, coordinates information and care requirements with providers in order to resolve issues affecting smooth care progression.
  • Serves as the initial program contact for children, adults and families referred by their primary care physician (PCP).  Engages new clients and families by explaining the program process and policies, and administering the information, consents, insurance authorization and scheduling intake appointments.
  • Facilitates and develops linkages to child or adult serving agencies, community resources and specialty mental health providers for diagnosis and treatment of psychosocial dysfunction, impairment or disability.
  • Provides symptom monitoring and outreach assistance to program participants in treatment and monitors treatment compliance.
  • Collaborating with the Medical Director, creates program policy and procedures for clinical staff, PCP office staff and for program objectives.
  • Maintains and reports on program statistics
  • Works in collaboration with partners to grow and develop the program according to the mission, goals, and objectives
  • Serves as the administrative liaison with practice managers and the Optimum Physician Alliance Network.
  • Promotes the program goals by maintaining collaborative relationships with internal support departments, PCP practices, OPA, other insurers and UBMD Psychiatry’s Child and Community Psychiatry divisions.
  • Creates and presents informational presentations for clients, families, community members and professional organizations.
  • Continues professional and technical knowledge by attending educational workshops, trainings, reading professional publications, establishing professional networks and participating in professional societies and meetings. 

Education/Experience required:

  • Master’s in Social Work (MSW), Masters in Public Health, or Master’s in Nursing.  Bachelor’s Degree in Nursing with Mental Health or Psychology background or equivalent.
  • Minimum three (3) years providing clinical care, care coordination, and/or health program administration to children, adults, and/or families with mental health needs.
  • Prior experience collaborating with physicians and other health care providers, social service agencies, and/or education systems preferred.

Required Knowledge/Skills:

  • Ability to effectively and collaboratively work with others with a board range of mental health experience, including physicians and administrative staff
  • Knowledge of community child, adult and family mental health resources, supports and linkages
  • Knowledge of local, state and federal mental health laws and regulations
  • Knowledge of child & adolescent and adult systems of care including but not limited to local school systems, Child Protective Services, and Elder Services
  • Strong mental health clinical skills in working with children, adults and families
  • Excellent interpersonal skills and ability to interact with a cross-functional set of internal stakeholders to include physicians and mental health providers, internal team members, clients and families
  • Strong project management, organizational skills and attention to detail
  • Ability to navigate intermittent challenging interpersonal situations
  • Effective empathic listening skills
  • Excellent verbal and written communication skills via phone, email and clinical documentation
  • Proficiency with MS Word, Excel, PowerPoint, Microsoft Outlook, and willingness to adapt to new software

Optimum Physician Alliance (OPA) is a physician-led network that operates as a subsidiary of Great Lakes Integrated Network, Inc. (GLIN) – a partnership between Kaleida Health and Erie County Medical Center (ECMC). 

 Please submit cover letter and resume to

For additional information please call 1-844-769-5879