Quality Outreach Coordinator

Posted: May 18, 2021

The Optimum Physician Alliance’s Quality Outreach team is seeking a Quality Outreach Coordinator to provide preventative health service education and outreach to patients.  This position also facilitates gap in care closure to support our success in various quality programs as well as improving patient outcomes.


Job Responsibilities:

  • Provide patient education by phone, patient portal and by mailing educational materials to promote optimal health and compliance with Quality health metrics
  • Research patient charts for preventative health services test results and correct document codes as needed
  • Create quality triages and document preventative health quality metrics that are needed or need to be completed by patients
  • Ensure patients with disabilities or those without health insurance have an awareness of how to complete their preventative health screening tests Upload patient test results and exclusion criteria onto provider portals to close insurance company gaps in care
  • Retrieve medical information from HEALTHeLINK and Infoclique and distribute for upload into the patients’ charts
  • Complete Insurance Appointment Agenda forms and attach all appropriate medical documentation
  • Contact patients to help close gaps in care offering by scheduling patients on the Mammogram bus
  • Encourage patients to complete Colorectal Cancer Screening and transfer those willing to schedule colonoscopy to appropriate specialty office
  • Document all patient interaction in EMR system in an accurate and timely manner
  • Deliver exemplary customer service in order to provide a positive patient experience across the organization
  • Perform other duties assigned by management


Education:  Medical Assistant or LPN schooling or certificate required

Experience: Minimum required of  2 to 4 years in a healthcare setting, primary care experience preferred


Specialized Knowledge & Skills Needed for Performance of Job:

  • EMR experience required
  • Excellent communication skills both verbal and written
  • Ability to handle multiple task and priorities
  • Exceptional organizational skills
  • Outstanding customer service skills

Optimum Physician Alliance (OPA) is a physician-led network that operates as a subsidiary of Great Lakes Integrated Network, Inc. (GLIN) – a partnership between Kaleida Health and Erie County Medical Center (ECMC). 

Please send cover letter and resume via email to employment@opawny.com and in the subject line please indicate the position you are applying or you may mail to:

Optimum Physician Alliance

C/o Employment

726 Exchange Street

 Suite 522

Buffalo, NY 14210



For additional information please call 1-844-769-5879 or email opainfo@opawny.com

For compliance and security related concerns, please contact compliance@opawny.com - or - 716-512-7638